NEW RECRUITING FEATURE – Skip Pending Status

Improve your recruiting flow with our new “Skip Pending Status” feature! When this new survey setting is activated, respondents recruited through a screener or join activity programmed on your community will receive immediate access to your private community after creating an account. New members do not have to wait in the holding room until the community manager allows them into the community.

This feature may be a great fit if you are recruiting and sharing a link to a join activity through an external survey, email, or anywhere off-platform and is ideal for pre-qualified customer lists when you want to provide a seamless and member friendly recruitment flow.

This new feature can be found in the Settings tab within an activity. You will see a checkbox for “Skip Pending Status” under survey settings, which will be unchecked by default.

For more details on how to use this, reach out to your dedicated account manager.

icanmakeitbetter Announces the Launch of Customer Boardroom

New Research Approach Provides Powerful Micro Communities Built Around Great Conversation

January 22, 2020, Los Angeles, CA — SoapBoxSample/icanmakeitbetter announced the official launch of their new research product – Customer Boardroom (CBR), being introduced at the QRCA in Austin, TX on January 28. As an alternative to traditional online bulletin boards, digital ethnographies, in-depth interviews and customer advisory boards, CBR was built with the philosophy that qualitative research platforms should always enhance and never disrupt the flow of conversation. A simple, intuitive interface and glanceable data comes together to form a customer boardroom — where your customers have a seat at the table. CBR allows brands to become more customer-centric by staying on top of emerging trends while gathering the quick feedback they need to make strategic business decisions.

“We’re incredibly excited to offer our clients this new, specialized approach,” said Jacqueline Rosales, COO of icanmakeitbetter/SoapBoxSample. “Recognizing clients’ ever-changing needs and building a portfolio of products around those needs is the cornerstone of our business strategy. Customer Boardroom was built to fill a specific niche in the market – a low barrier to entry product for executives who need fast feedback and actionable data from their customers, competitors’ customers, or anyone with key insights without the cost or work of having a long term community.”

As consumers’ preferences and behaviors continue to evolve, research approaches must evolve along with them. The flexibility of Customer Boardroom allows for discussions that are synchronous or asynchronous, moderator-led or participant-led, and with open-ended or closed-ended chats. With survey functionality built in, moderators can use survey answers as a jumping off point for authentic private conversations, while keeping the entire group engaged. The Backroom Chat feature allows clients to observe conversations in real time and make suggestions to the moderator directly and anonymously. The result is a research approach that works and feels like a live focus group, but with all the power of digital communication.

The release of Customer Boardroom complements SoapBoxSample/icanmakeitbetter’s existing insight community product, which provides integrated quantitative and qualitative data in one simple platform. As the fastest-growing market research methodology, online community research brings brands and consumers into a collaborative partnership where organizational strategy and direction are always supported by market insights. Key features of SoapBoxSample’s insight community platform include community health reports, heat maps, live chat, journals, surveys, and qualitative/quantitative focus groups.

January 22, 2020, Los Angeles, CA — SoapBoxSample/icanmakeitbetter announced the official launch of their new research product – Customer Boardroom (CBR), unveiling at the QRCA in Austin, TX on January 28. As an alternative to traditional online bulletin boards, digital ethnographies, in depth interviews and customer advisory boards, CBR was built with the philosophy that qualitative research platforms should always enhance and never disrupt the flow of conversation. A simple, intuitive interface and glanceable data comes together to form a customer boardroom — where your customers have a seat at the boardroom table. CBR allows brands to become more customer-centric by staying on top of emerging trends while gathering the quick feedback they need to make strategic business decisions.

“We’re incredibly excited to offer our clients this new, specialized approach,” said Jacqueline Rosales, COO of icanmakeitbetter/SoapBoxSample. “Recognizing clients’ ever-changing needs and building a portfolio of products around those needs is the cornerstone of our business strategy. Customer Boardroom was built to fill a specific niche in the market – a low barrier to entry product for executives who need fast feedback from their customers, competitors’ customers, or anyone with key insights.”

As consumers’ preferences and behaviors continue to evolve, research approaches must evolve along with them. The flexibility of Customer Boardroom allows for discussions that are synchronous or asynchronous, moderator-led or participant-led, and with open-ended or closed-ended chats. With survey functionality built in, moderators can use survey answers as a jumping off point for authentic private conversations, while keeping the entire group engaged. Backroom Chat feature allows clients to observe conversations in real time and make suggestions to the moderator directly and anonymously. The result is a research approach that works and feels like a live focus group, but with all the power of digital communication.

The release of Customer Boardroom complements SoapBoxSample/icanmakeitbetter’s existing insight community product, which provides integrated quantitative and qualitative data in one simple platform. As the fastest-growing Market Research methodology, online community research brings brands and consumers into a collaborative partnership where organizational strategy and direction are always supported by market insights. Key features of SoapBoxSample/incanmakeitbetter’s insight community platform include community health reports, heat maps, live chat, journals, surveys, and focus groups.

Automatic Survey Close

CLOSING YOUR SURVEY

Let the platform do the work for you. We’ve automated the process of closing surveys, allowing you to “set it and forget it”. You can close your survey by manually selecting close from the status field of your survey…  

… or you can set the close criteria in the Settings Tab of your survey.

This also where you can update the “Closed message”. This is the message members will see if they try to complete the survey after you have closed it for data analysis.

You have the option to:

  • close the activity automatically by setting a number of responses, i.e. completed surveys.
  • select a close date. If you choose the “close on this date” option, the survey will close 1 hour after Midnight CST of the date you select.

The activity will show as “Active” until it is manually closed by the community administrator.

Note: Be mindful of your sample management. If you have a lot of respondents completing a survey at one time, you may go over your set number of responses or close date. The survey will NOT prevent active respondents from completing their active survey session.

For example, if you set your survey to close after 100 completes, and you currently have 90 completed surveys and 30 members going through the survey, they will all be able to complete the survey before the software will prevent new entrants to access the survey. This means, only send as many invites as you expect to need to achieve your completed surveys. Consider your audience and past response rates. Don’t blast out to your entire community.

Technical Details: A respondent is considered active if he/she submitted a response to the survey in the past 30 minutes. A respondent who submitted his/her last response 31 or more minutes ago is inactive and considered to re-enter the survey and won’t be able to do so if the maximum completes or date cap has been set and met.

Panel Management

It’s Like CRM for MR.

Filter and select based upon user profiles, community activity and any survey response across ANY survey. Combine and aggregate data across any survey and append to any data set. This is like creating a mash up of survey data on the fly for an all new survey data set. You may find you have the answer you were looking for without even having to launch a new project!

Now it’s easy to send group invites, reminders and 1-1 emails. You can categorize and tag members for easy segment creation and longitudinal tracking, create private groups for special invites and engagements like Customer Advisory Boards, and easily save and export for any type of research activity (in-person recruiting, at home trials and more).

A Smarter Dashboard

Get Smarter – Every Day.

Our integrated Engagement, Health and Research Dashboard provides a quick overview of Community Health, a snapshot of all current projects with quick links to real-time interactive reporting, and an activity overview for all your projects to easily manage reminders and more.

  • See community traffic, browser and device type.
  • Manage incentive accounts.
  • View user tags and segments.

All New Reporting

Here it is! All new reporting, cross-tabs, comparisons and custom report creation with sharing. A few highlights – but please call your Community Manager or email us for a live Demo – you won’t believe how powerful, easy and fast it is!

  • Create a custom report in minutes. Customize the title, chart titles, charts (e.g., stacked, bar, diverging, etc.), filter results or create custom cross-tab comparisons with stats testing, add a summary for each chart, hide questions, and easily email or share a secure link.
  • Compare all results in the project by ANY question variable – not just the questions in that project, but by ANY question ever asked within your community. This means you can now create cross-tabs using our Smart Sample interface across any variable (not just the questions in the given survey).
  • Filter all results in the project by ANY question variable.
  • Create cross-tabs with stats testing based upon any comparison.
  • Create Advanced Filters + comparisons based upon ANY combination of questions and answers in your community. Then save these Advanced Filters to use again and again. It’s like compound logic on the fly for analysis!
  • Share all of these custom reports easily through our Customer Boardroom.

We look forward to hearing the creative ways you will use this new on-demand reporting and analysis feature.

Email Tracking

We offer integrated email as part of your insight community. This means:

  • Email invitations,
  • 1-click reminder emails,
  • Moderator emails,
  • 1-1 member emails,
  • Weekly activity update emails,
  • Incentive emails,
  • Automated “New set of questions added” or “New activity launched” emails.

We have now also added email tracking and management!

  • On each member’s profile tab you can now see a list of key emails sent to them. See the text of the email, if they received it and if they opened it.
  • For each activity see a list of all emails sent (invitations, reminders, 1-off) and view the email text and tracking metrics (delivered, bounced, opened).
  • You can even search by email address to see a filtered list of all emails sent to that user for a given activity.

This means you can get a better handle on community engagement and response rates. In addition, you can now see the incentive amounts offered as well as other email content in the historical email metrics to easily follow-up with respondents.

We hope you like this new set of enhanced features – it is already making our lives much easier!

Heat Mapping is Here!

We now offer integrated heat mapping – and yes, it works on mobile! You can now add heat map questions to your surveys, focus groups and live chats. Heat mapping is actually 3 new question types:

  1. Heat map: Create an infinite number of categories and have users drop customizable (icon shape, faces, colors) markers on the stimuli. Set min and max for markers as well.
  2. Timed heat map: Measure the time it takes for users to drop each marker (e.g., “where would you click to do X?”).
  3. Sticky note: Just like our regular heat map, but users can ad context to each marker and explain why they placed it as they did.

You can easily test:

  • Creative (advertisements, layouts, etc.)
  • Web mock-ups (not only can you get design feedback, you can even get some quick UX with time-to-task measurement – show Webpage A and ask “where would you click to edit your cart”, then show Webpage B and ask the same (or course randomize the order with our easy page groups and randomization). Compare how long it took to 􀃣nd the “edit cart” button on A vs. B and you have some amazingly fast and powerful UX insights.
  • Text/content (just show an image of the text you want people to reaction to and let them mark what they like, what is confusing and so forth – just like the big white boards for in-person focus groups).
  • Any other images.

Reporting is awesome:

  • View the heat map or raw markers.
  • Change the color scheme for your reporting.
  • Add and remove categories from the heat map.
  • See interactive counts for each category.
  • Click on any comment and the heat map will show you where on the image that comment was made.
  • Create areas-of-interest (AOI) on the fly. Just select the area of the image you want to explore (and shrink or expand the square) and then drag it sound the image to explore and the charting and all associated comments will automatically update to match your AOI.
  • One click to export the heat map with your defined color scheme, AOI and more for easy integration in your reports.

Piping and Based-On

Two new powerful survey features – made simple.

Piping:

  • Easily “pipe” in open ended text or selected responses from any previous question(s) in the survey.
  • The “pipe” can be in the question text or piped into any any option (or within any portion of an answer option).

Based-On:

  • Dynamically show answer options based upon any previous lists show in a survey.
  • Works across matrix, single choice, multiple choice and rating! (e.g., “Earlier you rated the following brands 3 out of 5 starts, for each please tell us why?” – this would show a list of all brands that were rated 3 stars by that respondent with a verbatim option for each.)

International Capabilities Are Here!

We Speak Your Language – All of Them!

I am pleased to announce we now support real-time translations across our platform with Google Translate in addition to native platform translations (all shall be explained below). With new translation features and our expanded teams and capabilities, we can now serve all of your global insight needs. So, how does this work?

Native Platform Language Support

  • We have built the entire platform to contain native language support (meaning fully human translated and proofed languages can be added to your community for the languages you want to offer community members).
  • You can now set a “native” language setting within your community. This will load the platform (things like the “Next” button, login pages, error messaging, and so forth) in your native language of choice.
  • Community members may also set their own default platform language.

Google Translate

  • Beyond the native platform language, we have integrated Google Translate across all community member pages – including discussions, live chat, surveys, ideation sessions and more. This supports 100+ languages.
  • This means you can now easily allow cross-language participation, interact with non-native speakers and economically scale your community globally.